John, you're well wrong on this mate. its been going for nearly two years now. I bought a custom Severn from them last year. They stock a huge range of parts, most of it is behind the work benches, they can get just about everything next day delivery as well if they don't have what you are looking for. The opening hours are nonsense, I have been in the shop with other customers at 8 at night and at 7:30 in the morning. Frankly not being open on a sunday in the winter makes sense. Most people are out cycling not in bike shops on sundays, if you want evidence of this go to the shop make your self a brew as you'll be more than welcome, and see how many people come in. Not a lot of keen cyclists, there out putting the miles in, its mainly those who are looking to buy a bike. I have also seen them drop everything to help a cyclist who was badly injured in a riding accident locally, and made his way to the shop before being rushed off to hospital with a suspected punctured lung. So as for your experience, you really must have got out off the wrong side that day!!!!