Hi, I was recently in The Bicycle Hub. Its not my local shop. Thats in Oregon USA. My wife and I were on holiday in the area, and we needed a pannier rack to go on my bike which we had brought with us from the States. We were given the Bicycle Hub number by the hotel we were staying in. I rang them at 8:30am that morning, and was riding away with the exact rack I wanted by 9:30am, I can't even get that service from my bike shop back home. Jim and Leena.